Customer Testimonials

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DealerRater Jul 17, 2024

For those of you that are looking for a sales person that actually does what they say and goes well above and beyond then contact Carson Jones. We purchased an automobile from Carson and he walked us through the entire transaction; which was seamless and we will be using him for our next purchase as well! We HIGHLY RECOMMEND Carson Jones as he helped us through getting getting the automobile services and repairs well after he sold us the car.

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DealerRater Jul 1, 2024

We recently purchased a used Jaguar from Carson Jones at Royal Jaguar-Land Rover of Tucson. Carson was extremely professional, knowledgeable and kept in contact with us over the course of several days as our trade-in was being evaluated. We highly recommend Carson to anyone looking to purchase a vehicle. He is an incredible asset to the company and look forward to working with him again in the future. Thank you Carson!

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DealerRater Jun 29, 2024

We met Carson at the Royal Kia dealership and he was extremely helpful with our buying journey. He did not pressure us with our purchase and was very knowledgeable about the vehicle we were interested in. He kept in contact with us and when we were ready to purchase, we knew we had to reach out to him. He is a great salesman and a kind person. We were so impressed by his top tier service, we would recommend him to anyone who was looking to purchase a vehicle. Carson goes above and beyond for customers, and we are so ...

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DealerRater Jun 25, 2024

Purchasing a car from Carson was seamless. He was very professional and went above and beyond to meet our needs. We were super impressed with his customer service, he always got right back to us when we had questions. He made the entire process very easy. Thank you, we love our new car!

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DealerRater Jun 18, 2024

This was not our first stop at Royal Land Rover. Several years back (2015) I think, we stopped in to talk about the the Range Rover and made the decision to return at a later date. So we did. The time spent at you establishment was enjoyable. Buying a new car is never quick enough. If it were to take only one hour it would be 30 minutes too much time. That being said, Carson was great and attentive. Carson seemed like we had known him for a time. It was a warm day in Tucson and we tried to get the ...

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DealerRater Jun 15, 2024

I had an incredible experience thanks to our amazing sales associate, Leslie. From the moment we walked in, Leslie made us feel welcome and listened carefully to what we were looking for. She was incredibly knowledgeable and patient, guiding us through the options until we found the perfect car for my mom. Leslie's expertise and genuine care made the entire process smooth and enjoyable. My mom absolutely loves her new Kia Seltos! We couldn’t have asked for a better experience. If you’re in the market for a new car, I highly recommend asking for Leslie. She truly ...

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DealerRater Jun 1, 2024

Our experience at Royal-Jaguar Land Rover in Tucson was amazing. Our family felt welcomed from the moment we arrived. Leslie has such an amazing personality and was with us through the whole buying experience from beginning to end. Leslie is extremely knowledgeable about the car we were buying and the whole buying experience as a whole. We never felt pressured or rushed to buy a vehicle. We really appreciated the honesty and upfront answers to all of our questions. We will definitely be back in the future when we look for another vehicle.

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DealerRater May 18, 2024

Excellent service. I was very happy with my entire experience with Royal and with Cesar, in particular. Very friendly and very knowledgeable. Thanks very much! Great experience!

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DealerRater May 10, 2024

Purchasing this car from Cesar Miranda was beyond perfect. Exceptional service from the initial inquiry, car amenities and final papers. Very knowledgeable about all the features included in the Evoque that I was interested in. Very happy customer!

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DealerRater May 3, 2024

Leslie was an amazing salesperson. She gave me a smoking deal to match my smoke colored I-Pace. Highly recommended everyone at Royal Jaguar.

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DealerRater May 3, 2024

We are a fourth time retuning customer. The process with Leslie was fast and easy. We really appreciate all the detail to attention she has.!

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DealerRater Apr 25, 2024

I loved coming into the dealership and easily getting started on looking for my first NEW car. Leslie had previously helped my dad find a sweet ride and when I heard about it I was sold. I'm in loved with my Range Rover and wouldn't trade it for the world!!

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DealerRater Apr 24, 2024

Great dealership, great experience and would recommend to anyone looking for a new vehicle. Thank tou

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DealerRater Apr 22, 2024

Leslie is great. Very knowledgeable and patient. Helped clarify some questions for us. Looking forward to purchasing a vehicle from her soon.

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DealerRater Apr 10, 2024

What a great experience! We were welcomed and assisted with professional knowledge and relaxed hospitality. No pressure and expert assistance made our decision to purchase a confidant one. Thank you Royal !!!

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DealerRater Apr 5, 2024

Professional and accommodating staff that assisted us through our buying decisions. Excellent service and answered our questions.

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DealerRater Apr 4, 2024

Great service and very friendly staff. They are willing to work with you and you can schedule to meet them anytime.

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DealerRater Apr 2, 2024

Leslie made our car purchase experience incredibly enjoyable with her vibrant personality. We were so impressed that we brought our daughter in to buy a vehicle through her, and once again, her customer service was impeccable. Highly recommend this dealership and Leslie for anyone looking for a seamless and pleasant car buying process.

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DealerRater Apr 2, 2024

Just a brief thank you note for my recent purchase experience and the kind service I received at Royal. Johana Sanchez, Bobby Cuillo and all the personnel at the Royal dealership have welcomed me and my many [!] questions with patience and aplomb. I've often told Johana that her answers are better than my questions; she's great! And, to sure, I'll keep them coming as we move forward. Thanks again to LR for providing this survey so I can offer Johana well deserved praise. I can honestly report I've never owned such a cool vehicle or experienced ...

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DealerRater Mar 27, 2024

Leslie and the entire team were unbelievable. Easiest process ever in buying a vehicle. Red carpet service. Recommend to anyone who wants to be treated like a VIP!!

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DealerRater Mar 16, 2024

We had a great experience working with Leslie at Royal Land Rover. Her knowledge of the vehicles is amazing. She’s a real go getter and very friendly without being pushy like other dealerships. She takes the time to listen to any questions or concerns one might have with their purchase. When the opportunity presents itself in the future, I will definitely choose to work with Royal in the future. Thanks 😊

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DealerRater Mar 12, 2024

This is my second car at this dealer, I like it because they are very friendly and have a very good warranty.

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DealerRater Mar 2, 2024

Excellent. Transparent. Everyone easily accessible. Prompt, fast, quality dealership. Goes out of their way for the customer. A+ in every way possible.

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DealerRater Feb 27, 2024

Johana's excellence shone from the moment I first inquired about the car until I took delivery. She ensured a seamless and stress-free, car-buying journey. Awarding a five-star review to the dealership due to their employment of individuals like Johana.

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DealerRater Feb 20, 2024

Our salesman Cesar Miranda was very knowledgeable regarding the car we purchased. Detail I have not witnessed previously. He is a real asset to Royal. He made our experience better than others I have endured in the past at other stores.

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DealerRater Feb 10, 2024

Great initial impression upon visiting dealership for inquiry regarding used 2022 Toyota Highlander Platinum. Cesar Miranda was helpful, professional, and courteous as he showed me the vehicle and allowed for a brief test drive. I expressed my interest in continued research and noted I had another car to check out. I appreciated the low pressure sales approach. The Centre Manager, Bobby Cuillo, made sure to introduce himself and expressed his hope that I give Royal Land Rover a chance to win my business. The next day, I contacted Cesar and asked about pricing flexibility since I wanted to buy the car. ...

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DealerRater Feb 7, 2024

I had an incredible experience throughout my purchase. Everyone involved was very knowledgeable and most importantly pleasant to work with. I felt like Royalty at Royal!

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DealerRater Feb 1, 2024

We have purchased many cars from this dealership. They are great, which is why we always return!

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DealerRater Jan 31, 2024

Tim is so kind and patient. Not one ounce of pressure.We were very comfortable working with him.

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DealerRater Jan 31, 2024

Extremely pleased with the promptness of this dealership! Leslie went over and beyond helping us and getting our answers. This was a huge step for us trying a new car brand and we are very happy! The Evoque has been my dream car for years and was so excited to find this one with very low miles!

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DealerRater Jan 31, 2024

leslie it’s very efficient She is always very attentive to the customer, she always makes everything work as it should, she gives very good treatment it’s a wonderful person to work with

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DealerRater Jan 29, 2024

Clean and friendly. Tim made sure we were taken care of with no pressure. When out of his way to make sure we knew what we were needing

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DealerRater Jan 28, 2024

Leslie was awesome to work with! Very thorough, knowledgeable and thoughtful. Just Perfect! Thanks Leslie!

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DealerRater Jan 26, 2024

Leslie, Johana and Krysta were all fantastic! They got us the best deal possible! They were so friendly and understanding! We couldn’t have had a better experience! We’ll definitely come back in the future for future purchases! Thank you ladies!

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DealerRater Jan 25, 2024

From start to finish and even a month after purchase , Leslie has been a pleasure to work with. Very friendly, outgoing and knowledgeable. She’s definitely a go to for anyone in the market for a new vehicle.

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DealerRater Jan 24, 2024

We made our selection online, and the used vehicle we wanted was as described and in excellent condition when we picked it up. Our transaction was smooth and without surprises.

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DealerRater Jan 23, 2024

I recently had the pleasure of working with salesperson, Leslie Bolanos, during the process of purchasing a new vehicle from Royal Jaguar-Land Rover of Tucson. From the moment I entered the dealership I was greeted with kindness and professionalism from Leslie and the other employees I met throughout the day. I felt very comfortable and confident working with Leslie as she was very knowledgeable with all the vehicles we discussed and whenever she was unsure about something she promptly spoke with someone to get the most accurate answer/details. The process of purchasing a new vehicle can be stressful and ...

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DealerRater Jan 19, 2024

I was very happy with our experience with your company and your team. We were very pleased with your customer support and the support from your team. You made the process of purchasing our new vehicle very smooth. I am hoping that we will continue to have a great experience with your company in the future. Thank you for making this a pleasant experience for us.

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DealerRater Jan 17, 2024

From the moment we stepped into the showroom and were greeted by the Centre Manager to the time we drove away in our new to us Range Rover, everything was perfect.

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DealerRater Jan 16, 2024

We were overall happy that they were able to provide me with what I was looking for

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DealerRater Jan 13, 2024

Excellent service. The dealership is beautiful. The staff were kind and courteous as well as knowledgeable.

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DealerRater Jan 5, 2024

Cesar is an excellent dealer and a person you can trust. Cesar help us a lot on our first buy.

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DealerRater Dec 29, 2023

The best experience I have EVER had very polite, super fast experience highly recommended to ANYONE…

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DealerRater Dec 22, 2023

I just want to Recomend this dealership speacially Jackie, best salesperson to explain everything you need to know, also special thanks to the manager he was great,

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DealerRater Dec 18, 2023

Jackie was very helpful and I felt comfortable with her. She explained my options and was thorough and answered all of my questions.

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DealerRater Dec 17, 2023

Our total experience with Royal Jaguar Land Rover in Tucson was awesome. Johanna Sanchez, our sales consultant, took excellent care of us from our first phone inquiry, through the sale and all information thereafter. Every question was answered clearly and we were informed in regard to future service! Mr. Bobby Cuillo, Centre Manager, was very informative and came out to introduce himself immediately after our arrival. He explained that his dealership is totally transparent to customers and strives to make our experience one that leaves us completely satisfied. We look forward to working with them for services to keep our ...

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DealerRater Dec 15, 2023

I called day before that I was interested in vehicle and told them I would be there opening time the following day and they had the car ready up front and were outside waiting to welcome me in

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DealerRater Dec 15, 2023

Excellent experience. Informed the dealer what I was looking for and they found it. Very happy.

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DealerRater Dec 11, 2023

Best car buying experience ever! Johana was great and went above and beyond to make sure that the process was as smooth as possible and put in the extra effort to make sure that we understood all of the features of our new truck. The whole team at Royal Jaguar-Land Rover was amazing. They were all so very friendly and helpful and we didn't feel any pressure, just great service!

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DealerRater Dec 10, 2023

Leslie was superb in her service and knowledge getting things at a sufficient time I was in and out in a few hours and I was really surprised to be honest! Thank you so much for everything I'm happy with how everything went and I'm going to continue to work with you 🙏🏽

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DealerRater Dec 5, 2023

Incredible experience and absolutely killer vehicle! Cesar was helpful, informative and with a no pressure approach. Super staff and support - you couldn't put together a better atmosphere for buying a new luxury car. 10+

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DealerRater Dec 2, 2023

I traded in my 2016 Range Rover Sport on a new 2024 Sport and the entire process was very easy and satisfactory, without any pressure of any kind. I think it was the easiest transaction of this kind I have ever had at an auto dealership!

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DealerRater Dec 2, 2023

Outstanding dealership with a great staff. Everyone is very helpful and hospitable. Zero pressure and easy process.

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DealerRater Dec 1, 2023

This dealership is so amazing they truly help the client. No matter what it takes, I felt very informed and left without any questions great experience! Leslie was amazing at her job & so sweet I felt very comfortable and confident in her hands.

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DealerRater Nov 30, 2023

Johana was wonderful! She went above and beyond to make our experience convenient and easy. Thank you, Johana!

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DealerRater Nov 25, 2023

Johanna, was very knowledgeable, and gave us a pleasent buying experience. She explained everything, and she was very easy to talk to. The dealership is great as always. My next vehicle will be at Royal Land Rover!

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DealerRater Nov 24, 2023

Great sales team. They go above and beyond to make you feel comfortable and appreciated. Will definitely use them again to buy another vehicle. Leslie was absolutely amazing to deal with!!!

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DealerRater Nov 21, 2023

Customer oriented, brand experts, easy to work with, staff do not waste your time, professional!

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DealerRater Nov 20, 2023

What a wonderful purchasing experience! Cesar and everyone else involved made it a very easy transaction!

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DealerRater Nov 18, 2023

Great team, very knowledgeable, no pressure and easy to deal with. Unlike many other Land Rover dealers they don't uplift over OEM MSRP price.

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DealerRater Nov 16, 2023

Good customer service, all the people who work at the dealership are very friendly and ready to solve any problem, I recommend this dealership to anyone looking for a vehicle

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DealerRater Nov 15, 2023

Staff was very helpful and efficient and Jackie was a pleasure to work with. Will be buying our next Rover here at this dealership!

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DealerRater Nov 11, 2023

I always hate buying a new car. It takes hour and hours of back and forth. This took minutes.

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DealerRater Nov 7, 2023

Everyone at the dealership has been exceptional! They are knowledgeable, polite, and have kept me updated during the entire process. I will definitely be a return customer!

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DealerRater Nov 7, 2023

A very professional and courteous staff that was very conscientious of our time and schedule

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DealerRater Nov 5, 2023

Everything was great, knowledgeable and helpful staff . I’d definitely recommend anyone looking to purchase a new or used Land Rover or Range Rover to check out the good people at Royal !!

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DealerRater Nov 2, 2023

Leslie has been great. My wife and I, went in just to LOOK at pre-owned vehicles. We let her know upfront that we’re closing on a house so our buying time will be in the next month. However, she has been great at sending us information and answering any questions we have (even the silly ones).

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DealerRater Nov 1, 2023

Tim Taylor and the entire team at Royal Landrover have exceeded our expectations! This is the sixth car we have purchased from them over the years. Tim is very knowledgeable, professional and easy to do business with. We will keep coming back.

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DealerRater Nov 1, 2023

From the moment we were greeted, to purchasing our defender, we were made to feel like part of the Land Rover Family!! Leslie, Zeke and Jackie are the best!! We are forever grateful for their help in making this happen. They truly are Royal-ty!!!

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DealerRater Nov 1, 2023

Leslie and Krysta made my experience at Royal completely enjoyable. This is the second car I’ve purchased from Royal and I have always experienced great friendly service from the sales and service staff.

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DealerRater Nov 1, 2023

I went in as emotional support for a friend who bought a Kia. And I wanted to applaud the dealership and Leslie for being so great! They really made the process easy and comfortable. We felt comfortable and no pressure. I am looking forward to working with Leslie in the future when I need a car!

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DealerRater Nov 1, 2023

Leslie was great to work with. We are looking for an inexpensive vehicle and she has been providing us with information while being patient with us. Which as a consumer is all I ask for. I recommend working with Leslie.

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DealerRater Oct 31, 2023

Jackie was absolutely wonderful and completely honest. Never have I had someone just tell it like it is and I really appreciated that.

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DealerRater Oct 31, 2023

I'm so impressed with Jackie Carpio. She knew a lot about cars and that surprised me. She was so welcoming, educated, patient, accommodating of our crazy schedule, and so professional. She's also very funny. I never thought I'd say this, but I prefer working with women over male sales people. You must ask for her! Trust me!

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DealerRater Oct 27, 2023

Zeke and Ceasar are irreplaceable both are professional and respectful l will recommend both of those gentlemen to family and friends in need of a vehicle Leon Harrison

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DealerRater Oct 27, 2023

Zeke and Cesar were both great! This is the 3rd car we purchase from Royal Land Rover Tucson in 4 years and it’s always a pleasure.

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DealerRater Oct 24, 2023

Excellent service and Cesar was great! Everyone was really professional even though I was buying a pre-owned car they treated me like family.

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DealerRater Oct 23, 2023

I really never wanted to have to go through a hassle of buying a car BUT you all were just Wonderful. Thank You for making the experience most accommodating to me.

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DealerRater Oct 22, 2023

Great people to work with. And the car was worth the wait. I expect the service will be just a good

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DealerRater Oct 22, 2023

Over the past 15 years, I have remained loyal to Royal, and would never even consider going anywhere else! The customer service is outstanding, and everyone in every department goes above and beyond. I am so confident in the type of service they offer in both their new a pre owned vehicle divisions that I am comfortable sending friends, family, and clients to them. I am ALWAYS 100% satisfied with the Royal family!

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DealerRater Oct 22, 2023

Entire sales staff and service personnel are extremely helpful and knowledgeable with vehicle. Highly satisfied

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DealerRater Oct 14, 2023

Very professional dealer. This is not the first vehicle I have purchased from a Royal Automotive group dealer and it won’t be my last. From start to finish it was great.

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DealerRater Oct 7, 2023

Very helpful in finding you the vehicle that you need. Great cars, great service, great people.

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DealerRater Oct 7, 2023

Leslie is very approachable, professional and personable. It was one of the best experience we have ever had compared to other dealerships. It was a real pleasure and treat to have worked with Leslie.

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DealerRater Oct 6, 2023

I purchased my car from out of state and the process was so easy! When I went to pick it up I was greeted at my car, everything was explained to me very well and I even got flowers! Thank you Christian!

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DealerRater Oct 6, 2023

We have purchased 2 vehicles from Tim and he’s phenomenal! He’s genuine and caring and treats you like family!

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DealerRater Oct 6, 2023

Tim Taylor follows through to help customers navigate their vehicle ownership and requests for service assistance. He is knowledgeable, dependable, and trustworthy. Tim's customer service is priority number one by getting to know his customers and exceeding their expectations. It's a pleasure to know Tim Taylor.

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DealerRater Oct 6, 2023

Leslie was very approachable and knowledgeable. Leslie and the entire staff and refreshments were top notch! I love the vehicle and experience at Royal

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DealerRater Oct 6, 2023

I truly enjoyed my experience with Christian. He is highly knowledgeable in the vehicles and is willing to spend the time explaining everything involved with the purchase process. I would recommend my friends and family to him and this location.

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DealerRater Oct 6, 2023

Car shopping has never been so easy! Thank you Christian for helping us find the perfect car for our family! No pressure, very go at your pace!

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DealerRater Oct 6, 2023

Christian has been a pleasure to work with. I haven’t owned a luxury vehicle before, so I wanted to do my research before anything, he has provided me with so much information to help me make a better decision. I hope to purchase from him soon.

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DealerRater Oct 6, 2023

Chris was great. Excellent experience. No pressure. Would happily return to shop for our next car.

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DealerRater Oct 6, 2023

The family of Royal Jaguar has come to mean a lot to me…. Why? Because the Customer Appreciation is so Sincere and Authentic, and for me it all began with Tim Taylor. You could not meet, and get to know, a more Genuine and Kind Gentleman! I honestly look forward to my car, (that I Love very much) getting serviced so that I can chat with Tim and be brought up to date.with the Jaguar brand Tim is a man of his word and will Always work to fine you the very Best deal out there. He is very ...

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DealerRater Oct 6, 2023

I recently had the pleasure of interacting with Jackie Carpio at Royal Jaguar and Land Rover while exploring vehicle options. Jackie's expertise and genuine enthusiasm for the brand made the experience truly exceptional. Her personalized approach, attention to detail, and transparent guidance set her apart in the world of car dealerships. Although I haven't made a purchase yet, Jackie's outstanding service has undoubtedly left a lasting impression. If you're in the market for a Jaguar or Land Rover and appreciate top-notch customer care, I highly recommend connecting with Jackie Carpio at Royal Jaguar and Land Rover.

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DealerRater Oct 6, 2023

Christian made car buying easy! Thank you for helping me and my wife with our new Discovery!

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DealerRater Oct 6, 2023

Had a great experience with Christian! The process was so easy! I love my Discovery!

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DealerRater Oct 6, 2023

Excellent and trustworthy trait's! Tim was very courteous and thorough With the explanation of our transaction.

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DealerRater Oct 4, 2023

Tim was great! Very down to earth and truly cared about our experience. The finance team made sure we received the best rates possible, even in this crazy market. Every team member we interacted with was kind and super helpful. The GM Bobby made sure to say hello every time we came in to shop and shared his genuine appreciation to us after the sale. Tim made our buying process so smooth and made sure everything was hassle free, he even presented my wife with flowers as part of her thank you gift for purchasing along with handwritten thank you ...

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DealerRater Oct 4, 2023

I was very impressed with how easy it was to purchase out of city! I’m beyond thankful to Christian for delivering my Defender to Scottsdale!

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DealerRater Oct 4, 2023

Christian was amazing. He went above and beyond to provide excellent customer service. Car shopping is so stressful but I have never had a smoother process! Thank you Christian!

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