Customer Testimonials
We had a wonderful experience from start to finish with the entire staff! Leslie made our shopping and purchasing process a very enjoyable and seamless experience! The staff definitely goes above and beyond!
I was an out of state buyer. I could tell they weren’t terribly interested in selling to me. They knew I wanted the car but continued to drive it…putting over 500 miles on it in a week. It wasn’t detailed inside beyond a dusting. There was half empty water bottles under the passenger seat and seat components unattached under drivers seat. Had issues with the windshield upon delivery. They washed their hands of it, denied any responsibility, and I haven’t heard a word from them since. Not the best of experiences.
MaryLou is knowledgeable, thoughtful and helpful. She responds very quickly and has a high attention to detail. She was a breath of fresh air and I’ll easily recommend people to her!
The best car buying experience we've had. This is our second time with Royal Automotive and don't think we'll ever purchase anyplace else. The experience is actually enjoyable. Mary Lou is a breath of fresh air, very knowledgeable, professional, and kind.
It was a wonderful experience picking up our new Range Rover that we ordered from Leslie!
Stellar purchase experience. Leslie Bolanos is very kind, knowledgeable, and professional. Our Octa is the best car we’ve purchased in many years. It’s a joy to find such a wonderful local dealership.
I recently purchased a new car and had the absolute pleasure of working with Marylou Monroe. From start to finish, the entire process was smooth, stress-free, and enjoyable. This experience was quite different and fast! She was knowledgeable and took the time to understand exactly what I was looking for without any pressure. If you're in the market for a new vehicle, I highly recommend asking for Marylou Monroe. The process will be seamless and pressure-free.
This is the best car dealership by far. They are amazing, highly recommend. Great people made us feel welcomed and very attended to us and our needs. Their costumer service is beyond expectations.
We had an incredible experience at Royal Jaguar - Land Rover. This was the best customer service my husband and I have ever received at a car dealership. We thoroughly enjoyed working with Tommy Padula. We walked away thinking we made a friend instead of dealing with a sales associate. We will highly recommend this dealership to our family and friends.
Leslie and the dealership were fantastic. The best customer service I’ve experienced. 5 stars isn’t enough.
Carson did a great job! He was very knowledgeable and helpful. He was very professional and went out of his way to make sure that we were comfortable picking and buying a vehicle. Carson was both courteous and helpful. Our test drives of both the Mustang and Land Rover were an educational and enjoyable experience. Very happy with our purchase!
Mary Lou is a gem salesperson. I’m so very glad she was my person for getting my beautiful car. She is professional, personable and kind. She made this usually stressful experience a true pleasure. What normally takes all day was only a few hours and she made me feel like I was sitting and hanging out with a friend. I will be recommending Royal and Mary Lou to anyone that will listen. This was the BEST car buying experience I’ve ever had. Thank you Royal and an extra thank you to Mary Lou. You made a wise choice ... Read More DealerRater - May 11, 2025
Our initial interaction with Royal Jaguar-Land Rover was very positive. We only stopped in their shop after seeing one of their Defender models in traffic earlier in the day. What we thought would be a short visit turned into over an hour long meeting with a senior sales associate, Tommy Padula. He is an outstanding representative for both the Land Rover brand and Royal. He expertly led us on a tour of the available Defender models and we quickly zeroed in on the Defender 110. He explained the features and available options and answered all our questions, all very professionally.
We ... Read More DealerRater - May 10, 2025
This has been a wonderful experience from the start to the culmination of the deal. Marylou was professional and knowledgeable about all aspects of the car and process. She was sensitive to our needs and quick to respond to all of our questions. In addition Bobby Cuillo, went above and beyond to make us feel comfortable about our purchase. We look forward to the future with Royal.
The dealership is one of the most professional and courteous dealerships I have ever done business with. Mary Lou was extremely helpful and knowledgeable in all aspects of this purchase as well as the manager, Bobby Cuillo.
Incredibly kind, knowledgeable and helpful. I greatly appreciated MaryLou’s professionalism, charismatic personality, and experience with the car buying process. Look forward to purchasing my next car with her!
It was our first time visiting Royal Jaguar-Land Rover of Tucson and our experience exceeded our expectations. MaryLou was kind, genuine and easy to talk to. She was very thorough and was patient with us. We felt very comfortable in asking questions and she contacted us after our purchase to see if we needed anything. Now that's top notch quality service. I highly recommend this dealership.
Amazing experience no hassles no games, great customer service and atmosphere no hidden costs great
Best customer service of any dealership. They are really out to please the customer and ensure your happiness
Royal did a fantastic job. They are extemely professional. Carson the Sales Associate did an outstanding job.
Carson played an integral part in assisting my decision process for a new vehicle. He immediately fostered trust, transparency, and a commitment to ensuring all my questions and concerns were addressed. It is evident the team at Royal Jaguar is committed to treating their clients like family, which is reassuring for buyers who can count on excellent service far beyond the purchasing process.
Carson is a great salesperson, he doesn't force a vehicle or service on you. His patience is top notch. Royal dealer is family owned, they do make you feel welcome. We are glad to have stumbled upon them for our vehicle.
Royal land rover, should be loyal land rover, everyone from Bobby to the whole sales team and beyond are wonderful, caring people. i am proud to be a customer dealing with this great dealership, I would recommend anyone looking for a car new or used to go there and check out there vehicles and team, and drive away with a big smile on your face.
Excellent service. Have bought 2 vehicles from this dealer but this time a personal touch was added by the sales person
Leslie was AMAZING to work with. She was highly responsive, informative and transparent throughout the buying process. We had a minor issue and Leslie went above and beyond to ensure it was corrected and gave me the piece of mind that we’d be taken care of throughout the process. I highly recommend Leslie, who is trustworthy, honest and just GREAT at her job! Mr. Salcido
Royal has the worst service departments in Tucson. Stay clear. The pictures show how they returned my car after having it for 5 weeks. Said everything was fixed. Left engine compartment covers not put back. But the whole incident gets worse.
Dropped my car off for an appt on 2/20 and when I made the appt was told 3 days. Drop it off and they say they are backed up for 3-4 weeks but had to leave car or loose place in line.
Returned car on 3/21 and they broke the bevel to the entertainment system and within 5 miles the whole thing fell out ... Read More DealerRater - Apr 6, 2025
Always welcoming and professional. Always treated with respect. Sales and service above and beyond. Class act
I had a great experience at Landrover in Tucson. My sales consultant, Leslie was amazing, prompt, and very efficient. She made my purchase seamless!
Good service. Very pleasant and professional staff. I would definitely order my next Range Rover there.
Extremely professional and great staff. Tommy Padula is amazing, and helped me with literally everything. I am very happy with my experience and I would definitely recommend this dealership above all others. They really do make you feel like family
Very pleasant experience and helpful staff. I appreciate Mary Lou going the extra mile For me
Simple. Fast and didn’t get hassled with upgrades. Mary Lou did a wonderful job.
Tim, Bobby and Leslie were all great to work with and made the transaction as seamless as possible.
Bobby and Mary Lou were great to work with. Buying a car is an extremely stressful process for me and I don't normally enjoy it but they made it bearable and I love my car.
⭐⭐⭐⭐⭐ I had an absolutely amazing experience working with Mary Lou Monroe! From start to finish, she was professional, knowledgeable, and genuinely cared about finding me the perfect car. She took the time to understand my needs, answered all my questions with patience, and made the entire process smooth and stress-free. Mary Lou went above and beyond to ensure I got the best deal possible, and I couldn’t be happier with my purchase. If you’re looking for a top-notch car saleswoman who truly puts her customers first, Mary Lou is the one to see! Highly recommend!
Jackie was very knowledgeable and helpful setting up a test drive and starting the paperwork for my purchase. She knew I was working with MaryLou initially and kept her in the loop. She is a great team-player and supportive of her co-workers.
Marylou had my best interest throughout the whole process. Thanks for all you did, especially the transparent communication, fast easy paperwork and the roses!!
Marylou Monroe was our salesperson and she was very welcoming and knowledgeable. She made the purchase of our pre-owned Land Rover Defender easy and stress free. Bobby Cuillo, the Centre Manager, went out of his way to ensure we had an amazing experience as well.
Mary Lou promptly supported all questions during vehicle purchase. I received same level of support relating to dealership service issue….15 months after purchase date. Customer support is greatly appreciated. Thanks again ! Bill
Mary Lou at Royal Dealership promptly supported all questions and concerns while purchasing my vehicle 14 months ago. I received same level of support relating to service issue brought to her attention. Royal sales and service support is greatly appreciated. Thank again ! Bill
Very solid and professional dealership for all brands they carry. Mary Lou is the best.
Mary Lou is a great agent! When I went to the dealership she greeted my whole family and made us feel welcome. She was very helpful, patient and she has the perseverance but not pushy at all. She’ll make sure you find the right car for you!! Thank you MaryLou!
Mary Lou was an absolute pleasure to speak with and work within purchasing our new Range Rover. I can hardly wait for our next vehicle purchase because I know exactly where we're gonna get it!! Thank you so much, Mary Lou.
The response time was terrible, or at least lacking. After three days, I called several times and finally got a callback, as I was buying my new Defender from another dealership.
Mary Lou did a great job with me and my wife. She took time really to explain everything to us and was a pleasure to work with. I’m sure she will sell many cars.
The best car buying experience I've had purchasing a new car. We were new to Land Rover and Carson was knowledgeable and professional. We had a lot of questions being new to the brand and Carson answered them and never made us feel rushed or that we were taking up too much time. It was great to not feel pressured to purchase a car the first time you step in a dealership but when we felt ready to make the purchase. He was thorough in getting our app and phones set up upon delivery. We will be back to ... Read More DealerRater - Feb 27, 2025
The team was professional and made the process easy and dare I say enjoyable! Thanks to Carson, Bobby and Tim for great experience!!
I met Mary Lou at the dealership several months ago. She has been very professional, right polite, very knowledgeable. She is a warm hearted young woman that will go the extra mile to help any customer we Have remained in contact until I sell my house that I can buy a new truck
Leslie and Jackie tag-teamed on my purchase, and it was such a pleasure to work with both of them. This is my second purchase from the dealership, and each time I felt the sales staff was well-informed, not pushy, and generally wanted to help. I received a full walkthrough on all the bells and whistles of my new vehicle before I drove off the lot and knew that both Leslie and Jackie were just a quick text away if I needed anything. Thank you, ladies, for the great experience.
The best customer service ever! Everyone is knowledgeable, kind & efficient. I loved working with Mary Lou!
My recent service visit to Royal Land Rover was terrific! My appointment was easy to schedule and the service was performed promptly and professionally. My Service Advisor, Luis Rubio, was both friendly and knowledgeable; he helped with all my many questions and made the visit a great experience. Hats off to Luis!
Working with Royal LandRover and their sales associate Carson Jones was the best car-buying experience we ever had. Carson patiently answered our questions and provided detailed information without pushy sales tactics. Royal LandRover’s customer service is impressive, they even came to our home to exchange paperwork!
Had a wonderful experience shopping with Mary Lou. She helped me choose the perfect car for me and I love it. If you go shopping here, ask for Mary Lou. She’s the best!
The people who work here were very professional. My husband and I loved working with Carson. He was so helpful and wonderful and a joy to work with. Carson made sure that we stayed informed about the purchase of my car and worked very hard to get my car shipped to me before my birthday! I’m very happy that when my husband and I placed the call to inquire about the car, that Carson was the one who answered!
I will first say my experience with Royal Jaguar Land Rover was a complete WOW!!! This is one of the very few dealerships that actually does what they say they are going to do. In addition they ( Carson Jones, Bobby Cuillo , and Maren Foley ill work with extreme integrity. I would recommend this dealership to all Job Well Done
Marylou was incredibly kind and proficient in helping me purchase a great vehicle. I highly recommend her.
Dealer and the sales associate Jackie were very easy to work with. She followed up with all our requests and got us a good deal.
Leslie was very easy to work with ,I felt very comfortable with what I paid . She went above & beyond, my car was delivered with a dozen roses within an hour after my purchase. I don’t like dealerships, this was amazing the whole transaction was done from the comfort of my home! I highly recommend Royal!
I took delivery of a 2025 Range Rover Sport today from Royal. I ordered the car in October 2024 and it arrived about 3 weeks earlier than expected. The car is fantastic. It is my 3rd Range Rover Sport. The other 2 were very nice as well, but this one beats them both in every way.
My salesperson Leslie and her manager, Bobby were great from the order to the delivery. Leslie really helped with sorting out the options and the couple of changes that I made as we went through what was available. She also spent well over an hour explaining to me ... Read More DealerRater - Jan 12, 2025
Mary Lou was amazing to work and very accommodating. She has excellent customer service skills. I highly recommend her!
Mary Lou is a wonderful sales person. We walked in off the street and she without question preceded to help us find an appropriate car. She is very professional. She demonstrated an interest in making sure our needs were met
A customer service oriented dealership. Marylou was a professional to work with us on our auto purchase. Prompt and courteous answers to our questions.
Marylou was outstanding to work with on our recent purchase of a Land Rover Defender. She listened to what our wants and found us the perfect car. She went out of her way to make sure we were comfortable with our decision and was extremely thorough in all the details associated with buying a car. I could not recommend Marylou highly enough.
Bobby was nothing short of phenomenal. He listens to his customers and makes the car buying process seamless. I recommend Bobby and his team at Royal for your next Land Rover/pre-owned purchase.
The service and attention were phenomenal. I would highly recommend the Royal family for any car needs!!
I should have done this review three weeks ago; many apologies.
Royal Cadillac comes through in the clutch again. My Cadillac SRX met an untimely demise against a concrete divider, and when the repair shop broke the news to me that my mint-condition creampuff was a total write-off, I set out to find a new vehicle as soon as possible. While going through the search, research, and appointment-setting rigamarole of securing a new ride (I investigated Lexus, Subaru, Honda, and GMC vehicles), I stumbled upon a relatively fresh Car Guru advertisement for a Cadillac XT5 at Royal Cadillac. I set ... Read More DealerRater - Dec 2, 2024
I was so nervous walking in because the only reason I was looking for a car is because we got t-boned and my last car was totaled. Marylou helped with every question I had and helped with me not feeling so nervous. Months later she still checks in to see if I still enjoy our car and I do 🙂 I know we spent a lot of time to get the right deal but we did and you were patient and so helpful thank you
Great overall experience! Leslie was fantastic to work with and was very knowledgeable about all of the vehicles. It was a breadth of fresh air to purchase a vehicle from this dealership and would highly recommend them to anyone.
Experience was great. Mary Lou really took good care of us and we are very happy with our purchase.
Working with Mary Lou was wonderful. She was very attentive to our needs. She was very helpful and friendly and made the process smooth, easy with no pressure. It was by far the best experience i have had purchasing a new car,,,,thank you! The entire team at Royal Land Rover should be recognized as they all were very professional and gave excellent customer service. We highly recommend Mary Lou and Royal Land Rover,
Working with MaryLou Monroe allowed us an excellent purchase experience at Royal Land Rover. She and the management team are genuinely kind and professional individuals that stand apart from most dealerships. I'll gladly buy from them in the future.
Leslie has been excellent to work with throughout our purchase at Royal Land Rover. We'd highly recommend her to anyone interested in a Land Rover vehicle.
Leslie listened to our wants and needs and was a professional during the entire process. The process was no pressure and smooth. Highly recommend Royal Land Rover!
Quick, easy and efficient. Sales person was knowledgeable and sweet It was definitely one of the best experiences I’ve had buying a car
Mary Lou was amazing my wife loved the treatment and she made us feel like family will definitely be coming back
MaryLou gets FIVE STARS. Great to work with. She came to another Royal dealership (Kia) to work with us, and it all worked smoothly. We drove our 'new' used vehicle home that day. Well organized and efficient, and pleasant, too. Great consultant, great facility.
it was the best experience i ever had buying a car i recommend them 100%
I had the best car buying experience of my entire life! Both Leslie and Tim were so kind and patient to answer all my questions. They were friendly yet professional ,very trustworthy and knowledgeable. I never once felt pressured during the experience. Thank you !
The team at Royal Landrover is absolutely outstanding! From the manager (Bobby) to sales (Tim and Cesar)…..top notch attention to details….highly recommended this dealership!!
My husband I purchased a Tahoe from Leslie Bolaños at Royal Jaguar-Land Rover Tucson. Our experience was phenomenal, it could not have been better. From start to finish, Leslie was professional, knowledgeable, accommodating and flexible. We live in the Phoenix area and everything was done through email. Leslie even offered to personally deliver the vehicle to our home. We ended up driving to Tucson to pick up the vehicle and we were greeted by Leslie with roses. She was very kind and efficient throughout our entire vehicle buying process. She made sure the vehicle was exactly what we were ... Read More DealerRater - Oct 28, 2024
Leslie Bolanos is a kind, professional and courteous member of the Royal Land Rover sales team. She always greeted us with a genuine smile, answered all of our questions in a timely manner and made sure we were comfortable with every aspect of our vehicle purchase. For example, she explained the features of our Defender and the extended warranty in detail. Our purchase was a custom order, and Leslie and the team ensured we stayed in the loop through the entire build and transportation process. Leslie also presented me with a dozen red roses during vehicle delivery! This was such ... Read More DealerRater - Oct 26, 2024
Cesar provided an outstanding experience throughout the entire process of purchasing my Range Rover. From the moment I placed the special order, he made everything seamless, keeping me informed every step of the way. His attention to detail and dedication to making sure all my preferences were met made the ordering process stress-free. Cesar went above and beyond to ensure the delivery was smooth, coordinating all aspects with precision and professionalism. When the vehicle finally arrived, everything was exactly as I had hoped. His excellent customer service, expertise, and commitment to client satisfaction made this a truly exceptional experience!
This is the third Range Rover that I have purchased from Cesar at Royal Land Rover over a 10 year period. Cesar has been very respectful of my time and is great to work with. I highly recommend Cesar and Royal.
Great experience, knowledgeable staff. Leslie was really patient with us. We didn’t know a lot about Land Rovers, and she was able to answer every question we had. She was patient and kind the entire time, and she helped us narrow down what we were looking for. The buying process was hassle-free and fast. The rest of the staff we met were also professional, pleasant, and friendly. Leslie went above and beyond to help us, and we ended up with an amazing Land Rover!
The customer service we received from Leslie was top notch!! She has continued to go above and beyond to make sure we are happy with our purchase.
Very helpful and cool. Easy to work with and gets you everything that you want. He always finds a way to make sure you’re happy with your purchase.
I received attentive service from the minute I walked through the door. I was truly made to feel that they really cared about my business.
Very professional, educated staff. Went out of their way to get the deal done! Cesar was amazing as always. Very loyal puts his customers first.
I had a fantastic experience at Royal Automotive thanks to Jackie! From the moment I walked in, she welcomed me with a warm smile and genuinely listened to my needs. What stood out was her honesty and dedication—she wasn't pushy at all. Instead, she patiently guided me through options, answering all my questions and offering great insights. I drove away in a car I absolutely love, and I couldn’t be happier. If you’re looking for a sales consultant at Royal, I highly recommend Jackie!
I’ve been looking for the perfect car and Leslie has been so patient and kind to provide me with information. I look forward to purchasing a car from her.
Leslie was great to work with, very nice and professional. Made the process simple and fast.
Cesar Miranda treated us so well on our initial purchase from Royal JLR that we knew that we’d be back for our next vehicle, we just didn’t know that we’d be adding another vehicle so soon. And once again Cesar and the sales team at Royal JLR made us feel welcome and respected.
Cesar is the best salesperson I have worked with. Very professional and thorough. The experience at Royal Land Rover is top notch!
Carson and Bruce were great to work with. Very professional, straightforward, and genuine. Nobody enjoys dropping a pile of money on a car but they made it a good experience. Would absolutely work with them again.
Carson and everyone at this dealership was very professional. I got the vehicle I wanted at the price I wanted to pay for it and they gave me a fair price for my trade.
My wife and I are a young couple in sales & business. We just began our search to purchase our first sports or luxury car so I decided to stop by dealerships to get a feel for different brands on the road while visiting a business partner in Tucson. MaryLou far exceeded my expectations of a genuine premier representative. She immediately came out to greet us, let me test drive a defender, and ask plenty of questions getting to know me. What shocked me was that other luxury dealerships in tucson I visited that weekend gave me terrible attitude first ... Read More DealerRater - Sep 21, 2024
I called to inquire on a used corvette at Royal LandRover. Marylou answered the phone and had the car ready when we arrived. Marylou and Tim answered all of my questions. They went above and beyond with outstanding customer service. They were very honest and transparent. I love my dream car that I purchased from Royal Landrover. I highly recommend them for all your auto buying needs. Thank you Marylou and Tim. We appreciate you both.
Leslie was a pleasure to deal with. Very Professional, Pleasant, Not Pushy. In the past I’ve purchased 5 New Cars, 1 Used and did everything in my power “not” to deal with the Dealership. This was not the case with Leslie or Royal… It was very comfortable, no nonsense Company and Staff to deal with. Leslie and her Management did everything to make this an easy purchase. Thank you for making this an easy, pleasant experience. You will do very well in your future Leslie, I wish you only the very best. Going from my S Class Mercedes to my new 2023 ... Read More DealerRater - Sep 13, 2024
We enjoyed the relaxed, no-hassle experience at Royal. Leslie was pleasant to work with, and answered all of our questions.
I have bought two vehicles from Carson Jones in the past few years. My first vehicle was a 2010 Prius. What impressed me the most was how much time Carson took with me to answer all my questions WITHOUT any pressure to buy. Fast forward about 2 years, my daughter was in the market for a new car. First thing I did was call Carson and he provided all the cars we were looking for in my daughter's price range and took time answering all our questions, once again. My Daughter ended up buying a 2024 Kia Forte, which she is totally ... Read More DealerRater - Sep 12, 2024