Customer Testimonials
I will first say my experience with Royal Jaguar Land Rover was a complete WOW!!! This is one of the very few dealerships that actually does what they say they are going to do. In addition they ( Carson Jones, Bobby Cuillo , and Maren Foley ill work with extreme integrity. I would recommend this dealership to all Job Well Done
Marylou was incredibly kind and proficient in helping me purchase a great vehicle. I highly recommend her.
Dealer and the sales associate Jackie were very easy to work with. She followed up with all our requests and got us a good deal.
Leslie was very easy to work with ,I felt very comfortable with what I paid . She went above & beyond, my car was delivered with a dozen roses within an hour after my purchase. I don’t like dealerships, this was amazing the whole transaction was done from the comfort of my home! I highly recommend Royal!
I took delivery of a 2025 Range Rover Sport today from Royal. I ordered the car in October 2024 and it arrived about 3 weeks earlier than expected. The car is fantastic. It is my 3rd Range Rover Sport. The other 2 were very nice as well, but this one beats them both in every way. My salesperson Leslie and her manager, Bobby were great from the order to the delivery. Leslie really helped with sorting out the options and the couple of changes that I made as we went through what was available. She also spent well over an hour explaining to me ...
Mary Lou was amazing to work and very accommodating. She has excellent customer service skills. I highly recommend her!
Mary Lou is a wonderful sales person. We walked in off the street and she without question preceded to help us find an appropriate car. She is very professional. She demonstrated an interest in making sure our needs were met
A customer service oriented dealership. Marylou was a professional to work with us on our auto purchase. Prompt and courteous answers to our questions.
Marylou was outstanding to work with on our recent purchase of a Land Rover Defender. She listened to what our wants and found us the perfect car. She went out of her way to make sure we were comfortable with our decision and was extremely thorough in all the details associated with buying a car. I could not recommend Marylou highly enough.
Bobby was nothing short of phenomenal. He listens to his customers and makes the car buying process seamless. I recommend Bobby and his team at Royal for your next Land Rover/pre-owned purchase.
The service and attention were phenomenal. I would highly recommend the Royal family for any car needs!!
I should have done this review three weeks ago; many apologies. Royal Cadillac comes through in the clutch again. My Cadillac SRX met an untimely demise against a concrete divider, and when the repair shop broke the news to me that my mint-condition creampuff was a total write-off, I set out to find a new vehicle as soon as possible. While going through the search, research, and appointment-setting rigamarole of securing a new ride (I investigated Lexus, Subaru, Honda, and GMC vehicles), I stumbled upon a relatively fresh Car Guru advertisement for a Cadillac XT5 at Royal Cadillac. I set ...
I was so nervous walking in because the only reason I was looking for a car is because we got t-boned and my last car was totaled. Marylou helped with every question I had and helped with me not feeling so nervous. Months later she still checks in to see if I still enjoy our car and I do 🙂 I know we spent a lot of time to get the right deal but we did and you were patient and so helpful thank you
Great overall experience! Leslie was fantastic to work with and was very knowledgeable about all of the vehicles. It was a breadth of fresh air to purchase a vehicle from this dealership and would highly recommend them to anyone.
Experience was great. Mary Lou really took good care of us and we are very happy with our purchase.
Working with Mary Lou was wonderful. She was very attentive to our needs. She was very helpful and friendly and made the process smooth, easy with no pressure. It was by far the best experience i have had purchasing a new car,,,,thank you! The entire team at Royal Land Rover should be recognized as they all were very professional and gave excellent customer service. We highly recommend Mary Lou and Royal Land Rover,
Working with MaryLou Monroe allowed us an excellent purchase experience at Royal Land Rover. She and the management team are genuinely kind and professional individuals that stand apart from most dealerships. I'll gladly buy from them in the future.
Leslie has been excellent to work with throughout our purchase at Royal Land Rover. We'd highly recommend her to anyone interested in a Land Rover vehicle.
Leslie listened to our wants and needs and was a professional during the entire process. The process was no pressure and smooth. Highly recommend Royal Land Rover!
Quick, easy and efficient. Sales person was knowledgeable and sweet It was definitely one of the best experiences I’ve had buying a car
Mary Lou was amazing my wife loved the treatment and she made us feel like family will definitely be coming back
MaryLou gets FIVE STARS. Great to work with. She came to another Royal dealership (Kia) to work with us, and it all worked smoothly. We drove our 'new' used vehicle home that day. Well organized and efficient, and pleasant, too. Great consultant, great facility.
it was the best experience i ever had buying a car i recommend them 100%
I had the best car buying experience of my entire life! Both Leslie and Tim were so kind and patient to answer all my questions. They were friendly yet professional ,very trustworthy and knowledgeable. I never once felt pressured during the experience. Thank you !
The team at Royal Landrover is absolutely outstanding! From the manager (Bobby) to sales (Tim and Cesar)…..top notch attention to details….highly recommended this dealership!!
My husband I purchased a Tahoe from Leslie Bolaños at Royal Jaguar-Land Rover Tucson. Our experience was phenomenal, it could not have been better. From start to finish, Leslie was professional, knowledgeable, accommodating and flexible. We live in the Phoenix area and everything was done through email. Leslie even offered to personally deliver the vehicle to our home. We ended up driving to Tucson to pick up the vehicle and we were greeted by Leslie with roses. She was very kind and efficient throughout our entire vehicle buying process. She made sure the vehicle was exactly what we were ...
Leslie Bolanos is a kind, professional and courteous member of the Royal Land Rover sales team. She always greeted us with a genuine smile, answered all of our questions in a timely manner and made sure we were comfortable with every aspect of our vehicle purchase. For example, she explained the features of our Defender and the extended warranty in detail. Our purchase was a custom order, and Leslie and the team ensured we stayed in the loop through the entire build and transportation process. Leslie also presented me with a dozen red roses during vehicle delivery! This was such ...
Cesar provided an outstanding experience throughout the entire process of purchasing my Range Rover. From the moment I placed the special order, he made everything seamless, keeping me informed every step of the way. His attention to detail and dedication to making sure all my preferences were met made the ordering process stress-free. Cesar went above and beyond to ensure the delivery was smooth, coordinating all aspects with precision and professionalism. When the vehicle finally arrived, everything was exactly as I had hoped. His excellent customer service, expertise, and commitment to client satisfaction made this a truly exceptional experience!
This is the third Range Rover that I have purchased from Cesar at Royal Land Rover over a 10 year period. Cesar has been very respectful of my time and is great to work with. I highly recommend Cesar and Royal.
Great experience, knowledgeable staff. Leslie was really patient with us. We didn’t know a lot about Land Rovers, and she was able to answer every question we had. She was patient and kind the entire time, and she helped us narrow down what we were looking for. The buying process was hassle-free and fast. The rest of the staff we met were also professional, pleasant, and friendly. Leslie went above and beyond to help us, and we ended up with an amazing Land Rover!
The customer service we received from Leslie was top notch!! She has continued to go above and beyond to make sure we are happy with our purchase.
Very helpful and cool. Easy to work with and gets you everything that you want. He always finds a way to make sure you’re happy with your purchase.
I received attentive service from the minute I walked through the door. I was truly made to feel that they really cared about my business.
Very professional, educated staff. Went out of their way to get the deal done! Cesar was amazing as always. Very loyal puts his customers first.
I had a fantastic experience at Royal Automotive thanks to Jackie! From the moment I walked in, she welcomed me with a warm smile and genuinely listened to my needs. What stood out was her honesty and dedication—she wasn't pushy at all. Instead, she patiently guided me through options, answering all my questions and offering great insights. I drove away in a car I absolutely love, and I couldn’t be happier. If you’re looking for a sales consultant at Royal, I highly recommend Jackie!
I’ve been looking for the perfect car and Leslie has been so patient and kind to provide me with information. I look forward to purchasing a car from her.
Leslie was great to work with, very nice and professional. Made the process simple and fast.
Cesar Miranda treated us so well on our initial purchase from Royal JLR that we knew that we’d be back for our next vehicle, we just didn’t know that we’d be adding another vehicle so soon. And once again Cesar and the sales team at Royal JLR made us feel welcome and respected.
Cesar is the best salesperson I have worked with. Very professional and thorough. The experience at Royal Land Rover is top notch!
Carson and Bruce were great to work with. Very professional, straightforward, and genuine. Nobody enjoys dropping a pile of money on a car but they made it a good experience. Would absolutely work with them again.
Carson and everyone at this dealership was very professional. I got the vehicle I wanted at the price I wanted to pay for it and they gave me a fair price for my trade.
My wife and I are a young couple in sales & business. We just began our search to purchase our first sports or luxury car so I decided to stop by dealerships to get a feel for different brands on the road while visiting a business partner in Tucson. MaryLou far exceeded my expectations of a genuine premier representative. She immediately came out to greet us, let me test drive a defender, and ask plenty of questions getting to know me. What shocked me was that other luxury dealerships in tucson I visited that weekend gave me terrible attitude first ...
I called to inquire on a used corvette at Royal LandRover. Marylou answered the phone and had the car ready when we arrived. Marylou and Tim answered all of my questions. They went above and beyond with outstanding customer service. They were very honest and transparent. I love my dream car that I purchased from Royal Landrover. I highly recommend them for all your auto buying needs. Thank you Marylou and Tim. We appreciate you both.
Leslie was a pleasure to deal with. Very Professional, Pleasant, Not Pushy. In the past I’ve purchased 5 New Cars, 1 Used and did everything in my power “not” to deal with the Dealership. This was not the case with Leslie or Royal… It was very comfortable, no nonsense Company and Staff to deal with. Leslie and her Management did everything to make this an easy purchase. Thank you for making this an easy, pleasant experience. You will do very well in your future Leslie, I wish you only the very best. Going from my S Class Mercedes to my new 2023 ...
We enjoyed the relaxed, no-hassle experience at Royal. Leslie was pleasant to work with, and answered all of our questions.
I have bought two vehicles from Carson Jones in the past few years. My first vehicle was a 2010 Prius. What impressed me the most was how much time Carson took with me to answer all my questions WITHOUT any pressure to buy. Fast forward about 2 years, my daughter was in the market for a new car. First thing I did was call Carson and he provided all the cars we were looking for in my daughter's price range and took time answering all our questions, once again. My Daughter ended up buying a 2024 Kia Forte, which she is totally ...
Was greeted right away and felt welcomed. Did not feel like I was being pressured but attended.
Best dealership I ever purchased a car from. Relaxing atmosphere and good experience for sure
I recently bought a vehicle from Royal automotive and had a wonderful experience. My sales associate Cesar Miranda was the bes and very easy to work with.
Cesar M was Great!! he has a lot of knowledge about vehicles. He was polite, nice and helpful! More companies need people like him.
Cesar was extremely helpful and understanding. Guided me through everything! I would definitely recommend working with him
Friendly staff and managers Cesar did excellent work from start to end made it easy and simple , thank you
Ceasar was great to work with,very professional and knowledgeable on the vehicle we purchased.We will definitely recommend family and friends.
My sales rep Leslie Belanos was great! I purchased the vehicle from out of state and she made the process smooth and simple. She has great communication skills and was able to accommodate me in every situation. I probably would have not been able to purchase the vehicle without her. Im very pleased with the way things went. The vehicle was awesome and everything I expected and some. Thanks for the help Leslie!
Leslie is the best to work with! She made buying from out of state so simple and easy and got me into the car I really wanted! I always want to buy my cars from her! Highly recommend! Krysta was also amazing! They make a great team and provided the best experience!!
For those of you that are looking for a sales person that actually does what they say and goes well above and beyond then contact Carson Jones. We purchased an automobile from Carson and he walked us through the entire transaction; which was seamless and we will be using him for our next purchase as well! We HIGHLY RECOMMEND Carson Jones as he helped us through getting getting the automobile services and repairs well after he sold us the car.
We recently purchased a used Jaguar from Carson Jones at Royal Jaguar-Land Rover of Tucson. Carson was extremely professional, knowledgeable and kept in contact with us over the course of several days as our trade-in was being evaluated. We highly recommend Carson to anyone looking to purchase a vehicle. He is an incredible asset to the company and look forward to working with him again in the future. Thank you Carson!
We met Carson at the Royal Kia dealership and he was extremely helpful with our buying journey. He did not pressure us with our purchase and was very knowledgeable about the vehicle we were interested in. He kept in contact with us and when we were ready to purchase, we knew we had to reach out to him. He is a great salesman and a kind person. We were so impressed by his top tier service, we would recommend him to anyone who was looking to purchase a vehicle. Carson goes above and beyond for customers, and we are so ...
Purchasing a car from Carson was seamless. He was very professional and went above and beyond to meet our needs. We were super impressed with his customer service, he always got right back to us when we had questions. He made the entire process very easy. Thank you, we love our new car!
This was not our first stop at Royal Land Rover. Several years back (2015) I think, we stopped in to talk about the the Range Rover and made the decision to return at a later date. So we did. The time spent at you establishment was enjoyable. Buying a new car is never quick enough. If it were to take only one hour it would be 30 minutes too much time. That being said, Carson was great and attentive. Carson seemed like we had known him for a time. It was a warm day in Tucson and we tried to get the ...
I had an incredible experience thanks to our amazing sales associate, Leslie. From the moment we walked in, Leslie made us feel welcome and listened carefully to what we were looking for. She was incredibly knowledgeable and patient, guiding us through the options until we found the perfect car for my mom. Leslie's expertise and genuine care made the entire process smooth and enjoyable. My mom absolutely loves her new Kia Seltos! We couldn’t have asked for a better experience. If you’re in the market for a new car, I highly recommend asking for Leslie. She truly ...
Our experience at Royal-Jaguar Land Rover in Tucson was amazing. Our family felt welcomed from the moment we arrived. Leslie has such an amazing personality and was with us through the whole buying experience from beginning to end. Leslie is extremely knowledgeable about the car we were buying and the whole buying experience as a whole. We never felt pressured or rushed to buy a vehicle. We really appreciated the honesty and upfront answers to all of our questions. We will definitely be back in the future when we look for another vehicle.
Excellent service. I was very happy with my entire experience with Royal and with Cesar, in particular. Very friendly and very knowledgeable. Thanks very much! Great experience!
Purchasing this car from Cesar Miranda was beyond perfect. Exceptional service from the initial inquiry, car amenities and final papers. Very knowledgeable about all the features included in the Evoque that I was interested in. Very happy customer!
Leslie was an amazing salesperson. She gave me a smoking deal to match my smoke colored I-Pace. Highly recommended everyone at Royal Jaguar.
We are a fourth time retuning customer. The process with Leslie was fast and easy. We really appreciate all the detail to attention she has.!
I loved coming into the dealership and easily getting started on looking for my first NEW car. Leslie had previously helped my dad find a sweet ride and when I heard about it I was sold. I'm in loved with my Range Rover and wouldn't trade it for the world!!
Leslie is great. Very knowledgeable and patient. Helped clarify some questions for us. Looking forward to purchasing a vehicle from her soon.
What a great experience! We were welcomed and assisted with professional knowledge and relaxed hospitality. No pressure and expert assistance made our decision to purchase a confidant one. Thank you Royal !!!
Professional and accommodating staff that assisted us through our buying decisions. Excellent service and answered our questions.
Great service and very friendly staff. They are willing to work with you and you can schedule to meet them anytime.
Leslie made our car purchase experience incredibly enjoyable with her vibrant personality. We were so impressed that we brought our daughter in to buy a vehicle through her, and once again, her customer service was impeccable. Highly recommend this dealership and Leslie for anyone looking for a seamless and pleasant car buying process.
Just a brief thank you note for my recent purchase experience and the kind service I received at Royal. Johana Sanchez, Bobby Cuillo and all the personnel at the Royal dealership have welcomed me and my many [!] questions with patience and aplomb. I've often told Johana that her answers are better than my questions; she's great! And, to sure, I'll keep them coming as we move forward. Thanks again to LR for providing this survey so I can offer Johana well deserved praise. I can honestly report I've never owned such a cool vehicle or experienced ...
Leslie and the entire team were unbelievable. Easiest process ever in buying a vehicle. Red carpet service. Recommend to anyone who wants to be treated like a VIP!!
We had a great experience working with Leslie at Royal Land Rover. Her knowledge of the vehicles is amazing. She’s a real go getter and very friendly without being pushy like other dealerships. She takes the time to listen to any questions or concerns one might have with their purchase. When the opportunity presents itself in the future, I will definitely choose to work with Royal in the future. Thanks 😊
This is my second car at this dealer, I like it because they are very friendly and have a very good warranty.
Excellent. Transparent. Everyone easily accessible. Prompt, fast, quality dealership. Goes out of their way for the customer. A+ in every way possible.
Johana's excellence shone from the moment I first inquired about the car until I took delivery. She ensured a seamless and stress-free, car-buying journey. Awarding a five-star review to the dealership due to their employment of individuals like Johana.
Our salesman Cesar Miranda was very knowledgeable regarding the car we purchased. Detail I have not witnessed previously. He is a real asset to Royal. He made our experience better than others I have endured in the past at other stores.
Great initial impression upon visiting dealership for inquiry regarding used 2022 Toyota Highlander Platinum. Cesar Miranda was helpful, professional, and courteous as he showed me the vehicle and allowed for a brief test drive. I expressed my interest in continued research and noted I had another car to check out. I appreciated the low pressure sales approach. The Centre Manager, Bobby Cuillo, made sure to introduce himself and expressed his hope that I give Royal Land Rover a chance to win my business. The next day, I contacted Cesar and asked about pricing flexibility since I wanted to buy the car. ...
I had an incredible experience throughout my purchase. Everyone involved was very knowledgeable and most importantly pleasant to work with. I felt like Royalty at Royal!
We have purchased many cars from this dealership. They are great, which is why we always return!
Tim is so kind and patient. Not one ounce of pressure.We were very comfortable working with him.
Extremely pleased with the promptness of this dealership! Leslie went over and beyond helping us and getting our answers. This was a huge step for us trying a new car brand and we are very happy! The Evoque has been my dream car for years and was so excited to find this one with very low miles!
leslie it’s very efficient She is always very attentive to the customer, she always makes everything work as it should, she gives very good treatment it’s a wonderful person to work with
Clean and friendly. Tim made sure we were taken care of with no pressure. When out of his way to make sure we knew what we were needing
Leslie was awesome to work with! Very thorough, knowledgeable and thoughtful. Just Perfect! Thanks Leslie!
Leslie, Johana and Krysta were all fantastic! They got us the best deal possible! They were so friendly and understanding! We couldn’t have had a better experience! We’ll definitely come back in the future for future purchases! Thank you ladies!
From start to finish and even a month after purchase , Leslie has been a pleasure to work with. Very friendly, outgoing and knowledgeable. She’s definitely a go to for anyone in the market for a new vehicle.
We made our selection online, and the used vehicle we wanted was as described and in excellent condition when we picked it up. Our transaction was smooth and without surprises.
I recently had the pleasure of working with salesperson, Leslie Bolanos, during the process of purchasing a new vehicle from Royal Jaguar-Land Rover of Tucson. From the moment I entered the dealership I was greeted with kindness and professionalism from Leslie and the other employees I met throughout the day. I felt very comfortable and confident working with Leslie as she was very knowledgeable with all the vehicles we discussed and whenever she was unsure about something she promptly spoke with someone to get the most accurate answer/details. The process of purchasing a new vehicle can be stressful and ...
I was very happy with our experience with your company and your team. We were very pleased with your customer support and the support from your team. You made the process of purchasing our new vehicle very smooth. I am hoping that we will continue to have a great experience with your company in the future. Thank you for making this a pleasant experience for us.
From the moment we stepped into the showroom and were greeted by the Centre Manager to the time we drove away in our new to us Range Rover, everything was perfect.
We were overall happy that they were able to provide me with what I was looking for
Excellent service. The dealership is beautiful. The staff were kind and courteous as well as knowledgeable.
Cesar is an excellent dealer and a person you can trust. Cesar help us a lot on our first buy.
The best experience I have EVER had very polite, super fast experience highly recommended to ANYONE…
I just want to Recomend this dealership speacially Jackie, best salesperson to explain everything you need to know, also special thanks to the manager he was great,
Jackie was very helpful and I felt comfortable with her. She explained my options and was thorough and answered all of my questions.
Our total experience with Royal Jaguar Land Rover in Tucson was awesome. Johanna Sanchez, our sales consultant, took excellent care of us from our first phone inquiry, through the sale and all information thereafter. Every question was answered clearly and we were informed in regard to future service! Mr. Bobby Cuillo, Centre Manager, was very informative and came out to introduce himself immediately after our arrival. He explained that his dealership is totally transparent to customers and strives to make our experience one that leaves us completely satisfied. We look forward to working with them for services to keep our ...